RETURNS & EXCHANGES

How it Works

Select items to return

Get a refund confirmation

Send the return back to us

Common Returns Questions

What's your return policy?

Purchases from American Giant may be returned within 90 days. The item(s) must be unworn, unwashed, and undamaged.

What’s your exchange policy?

While we don’t offer direct exchanges, we provide instant credit that can be used on our website to purchase a new item. If you don't use the instant credit, we'll completely refund your original form of payment (excluding shipping charges) when we receive the return.

How (and how soon) will I receive my refund?

Returns can take 8-10 business days to reach our facility depending on your location. During this time, you may use your instant credit to order directly on our site. Upon receiving your return, we’ll issue a refund to your original form of payment.

What if I can't find my item(s) on the returns page? 

Make sure you are entering the email address you used during checkout to find your return. If you paid with PayPal, this may be the email address tied to your PayPal account. 

How do I track my return? 

Your USPS tracking number is located on the first page of your downloadable prepaid return shipping label. The tracking number starts with a nine and is posted under the second barcode.

Are there any items that can't be returned?

All discounted items purchased on the Spring Cleaning, Last Chance, or Boxing Day pages are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.

What’s your international return policy?

If you're returning an item from outside the United States, or would prefer to use an alternate shipping method to send your return back to us at your cost, please ship your package to this address:

American Giant Returns

1200 Worldwide Blvd

Hebron, KY 41048


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